At Amazing Necklace, we are committed to providing you with high-quality personalized jewelry and ensuring your shopping experience is seamless and secure. By using our website and placing an order, you agree to the terms and conditions outlined below. These terms govern your use of the site and the purchase of any items, including personalized and bespoke products, from Amazing Necklace.
Returns and Exchange Policy
We strive to make sure every customer is 100% satisfied with their purchase. To this end, we offer a 14-day exchange policy on all products, excluding personalized or engraved items. If you are not completely satisfied with your purchase, you can return the item within 14 days of receipt for an exchange. The item must be in its original condition and packaging, unused, and accompanied by proof of purchase. Please note, personalized jewelry that has been customized according to your specifications, including name engravings and bespoke designs, cannot be exchanged or returned unless the product is faulty.
If you wish to exchange an item, please contact our customer service team via email to arrange the return. Goods must be returned using a tracked delivery method at your own expense unless the product was faulty or sent in error. This returns policy is in addition to your statutory rights as a consumer.
Faulty Goods
In the unlikely event that your item develops a fault within 30 days of purchase, we will offer either a refund or an exchange. Please notify us via email, and we will arrange for the return of the faulty item. Upon receiving the returned item, you will either receive a replacement product or a refund within 28-30 days. We aim to resolve any issues quickly to ensure your satisfaction. Please ensure you use a secure and tracked method of delivery when returning any faulty goods, as Amazing Necklace is not responsible for items lost in transit.
Payment Methods and Security
We accept all major credit and debit cards through our secure online payment gateway, ensuring that your transactions are protected. Your payment information is encrypted and processed securely, and at no point is your financial data shared with third parties. We take the security of your personal information seriously, and our website is hosted on a dedicated, restricted-access server for enhanced protection. Additionally, upon completing your order, we will send you an immediate email confirmation, including all details of your purchase and a copy of our returns policy for your convenience.
Privacy Policy
Your privacy is important to us, and we handle your personal data with the utmost care. We collect your information for two purposes: to process your order and to provide you with the best possible service. When you register through our Facebook social login module, we only collect your name and email address to facilitate the registration process. No additional Facebook data is accessed. Your personal information will never be shared with third parties for marketing purposes, and you will not receive marketing emails unless you have opted in. You have the right to opt-out of marketing communications at any time.
Our website uses cookies to enhance your browsing experience by tracking user preferences. You can control cookie settings through your browser. The data collected via cookies is anonymized and used solely to improve the functionality of our website.
Legal Compliance and Customer Responsibility
At Amazing Necklace, we comply with all UK and USA laws regarding the sale and customization of personalized products. By placing an order, you acknowledge that personalized items are made specifically to your specifications and therefore cannot be returned or exchanged unless faulty. We encourage customers to carefully review all personalization details before completing their order. In the case of high-value or custom items not generally kept in stock, we may contact you to confirm specific requirements before production begins to ensure your complete satisfaction.
For more information on our privacy practices, payment security, or return policies, please contact our customer support team. Thank you for choosing Amazing Necklace, and we look forward to crafting your unique piece of jewelry.
